In recent years, Chinetek Intelligence has demonstrated expertise in Social CRM, enabling clients to provide a more interactive experience for their customers by combining a company’s CRM database with various social media platforms to effectively understand customers’ needs.

Given Hong Kong’s high mobile penetration rate and the growing tendency of customers to access information and communicate through smartphones, Chinetek Intelligence has honed its mobile technology capabilities. We enable companies to tap into the opportunities of mobile technology through mobile apps (e.g. using QR codes to act as a virtual credit card on customer’s smartphones) or by integrating company apps with their member databases.