||CRM & Member Data Management
|CRM system is significant for retail & service. We apply the latest CRM software technology to satisfy your need.
High accessibility, online database is available therefore data is always up-to-date. You can access membership status, bonus balance, transaction history and etc anytime anywhere.
- Membership System
- Member Database Management System
- Member Survey
- Member Search Engine
- Loyalty Program
||CRM & Member Status Management
|Chasing down members to renew or upgrade their memberships can be time-consuming. CRM can help. You can automate membership renewals and upgrades by setting up different renewal policies and access rules for different membership levels in the CRM System, with no limits.
- Expiry Date, User Configurable
- Member Level, User Configurable
- Automated Member Upgrade and Renewal
||CRM & Bonus Point Management
|Customize and configure your bonus point reward program’s design through membership tiers, levels, status, thresholds, referrals, and triggers. You can also set program instructions for accumulations, acceleration, reversals, and expiration of points. Create campaigns like Happy-hour bonus reward, Birthday-month bonus reward, Referral bonus reward, Visit bonus reward, and more!
- Bonus Earning Formula, User Configurable
- Special Happy-Hour Bonus Scheme
- Special Birthday-Month Bonus Scheme
- Special Friends Referral Bonus Scheme
- Special Visit-and-Attendance Bonus Scheme
- Bonus Point Expiration, User Configurable
Tailor and design your gift redemption list from membership tiers, levels, status, thresholds and triggers. You can set redemption rules for points to redeem, redemption limits, and the expiration of gift redemption. Moreover, create different gifts like Product, Digital Membership, E-coupon, E-cash, and so on…
CRM can make it happen!
- Gift Category and Item Description Setting
- Gift Inventory Management
- Bonus Redemption for Gift
||Report and Analytics
|Reporting used to be hard, but with CRM System it’s easy. Monitor program activity and progress with over 10 standard reports covering a range of situations. Reports include member, spending, bonus, redemption, and specialized reports. Just filter what you want, and get an immediate view to your business.
- Member Report
- Spending Report
- Gift Redemption Report
- Top Spender Report
- Bonus Balance Report
- Demographic Summary Report
- Active Members Report
- Visit Frequency Categories Report
- Spending Categories Report
- Gift Ranking Report
|CRM System lets you accept prepaid to E-cash in your company, payments are immediately recorded in database. Depending on your prepaid settings, other actions can be triggered, such as rebating a fixed number of E-cash, or percentage sum based on prepaid amount. You can also set rebate rules for different membership levels.
- Pre-Paid e-Cash Setting
- Fixed Amount e-Rebate on Pre-Paid
- Percentage Sum e-Rebate on Pre-Paid
- Rebate Scheme based on Member Level
- Rebate Scheme based on Pre-Paid Amount
|Manage your E-coupons including creation, distribution, activation, expiry. You can also set E-coupons as a gift to redeem or to use directly through the digital CRM System. They can be Cash E-coupon, Discount E-coupon, Birthday E-coupon, so on… Likewise, Batch issue of E-coupons allows you to offer reward and keep your members more loyal than ever!
- Unlimited E-coupon Setting
- Individual E-coupon Expiry
- Batch Issue to Specific Members
- E-coupon can be redeemed as Gift
|Tailor and design your gift redemption list from membership tiers, levels, status, thresholds and triggers. You can also set redemption rules for points to redeem, redemption limits, and the expiration of gift redemption. Likewise, create gifts like Product, Digital Membership, E-coupon, E-cash, and so on…
- E-stamp Earning Formula, User Configurable
- 5 x Gift Redemption Level
- Multi E-stamp Earning Scheme
|Cure the headaches of promoting your event, CRM helps simplify the administrative work, and lets you focus on creating a great event experience! Within a few minutes you can create one with event description, and bonus point reward rules. You can also update member’s RSVP record, invitation status, attendance status etc…
- User Define Event Categories & Description
- Earn Bonus by Attending Events
- Check-in & Check-out Events
- Edit Invitation & RSVP Status
|Support users can access customer information anytime, anywhere to drive customer satisfaction and retention; Track cases directly by assigning, managing, and routing member support cases on CRM System to ensure better visibility into case management.
- Follow up Case under Each Member
- Add-on New Comment on Existing Case
- Complaint Category / Item Classification
- Case Status Definition
- Case Assignation to Specific User
- Follow Up Case Indication upon User Login
|Tailor your bonus reward program’s scheme based on different product categories and product; set up diverse bonus rewards rules for accumulations, or acceleration on specific products and categories. You can also manage product information such as name and price online by accessing database on CRM System.
- User Define Product Code, Categories & Description
- User Define Unit Price & Specific Bonus
- User Define A % Discount of Promotion Item
- User Define A Fixed Amount of Promotion Item
- Bonus by Product Categories
- Bonus by Product
|Create your bonus reward program’s scheme based on different shop categories and shop; set up diverse bonus rewards rules for accumulations, or acceleration on specific shops and categories. You can also manage shop information online by accessing database on CRM System.
- Shop Category Setting
- Shop Setting
- Shop Category Bonus Scheme
- Shop Bonus Scheme