Data Service

Chinetek Intelligence is a leading CRM (Customer Relationship Management) solutions provider in Hong Kong. Founded in 2003 with significant experience in data processing and analysis, the company has further extended its services to Big Data analysis.

In the era of Big Data, no matter which industry you are engaged in, the impact of Data on the business sector cannot be ignored. Managing Data has become as important as industrial knowledge itself.

In the past, Data Mining was mainly used to smooth business operations and assist business decisions. Today, Big Data Analysis is widely employed to master customers’ DNA and predict their NPT (Next Purchase Time). This helps business owners improve the revisit rate and loyalty of customers by pushing personalized promotions at exactly the right time (Audience Targeting).

Prediction and Timing are the keywords in this finely calibrated process.

We stress 4 Vs in the implementation of Big Data Marketing: Volume, Velocity, Variety and Veracity of Data.

Chinetek Intelligence provides a one-stop system and consultation service that includes data collecting, cleansing, integration and storage. We build Data Models for our customers and provide in-depth data analysis. We assist business owners in better understanding and predicting their customers’ behavior, aiming at a Targeted Marketing approach. Through a range of strategies such as Dynamic Personalized Tagging, Definition of Attributes and Consumer Behavior Tracking among others, a complete picture of customers’ DNA can be retrieved including their Activeness, Lifetime Value, Sales Opportunities etc.

Some frequently asked business questions can be quickly answered using Big Data Modelling:

Understanding what products are likely to be purchased together. Increasing sales of other product lines through package sales or joint promotions.
Identifying Hero Product(s) for attracting new customers. Finding out the key to turning a new customer into a regular buyer.
Predicting the most probable next purchase time of customers and the next items they are most likely to buy.
Detecting clusters of consumers. Assisting in identifying the best marketing direction and the ideal communication channels for different clusters based on the behavior analysis of clusters.
Identifying the customers most likely to respond to a promotion, thus increasing the overall response rate and reducing wastage of resources.
Monitoring the changes in behavior and visit frequency on a personal level. Alerting business owners at the initial stage of a downturn. This helps business owners to strengthen the bond with existing customers and increase retention rate.

Repeated practice of the above exercises helps increase customer experience and loyalty, turning the vision of Big Data into a profitable reality.

Chinetek developed a professional Dashboard and AI Tools, which built with full flexibility and scalability:

It helps marketers to examine the present, highlight pain points and uncover the most significant opportunities for building a stronger relationship with your customers.
Dedicated to CRM and Big Data solutions for retail and service industries for more than 15 years.
Answers to customers’ needs with the most up-to-date technology.

1.Connect and visualize your data in minutes

2. Get a 360^o Customer View

3.Combine multiple views of data to get richer insight

- A single view of data can be misleading. It helps you to understand the complex spatial relationships of different dimensions of data, giving a richer and more accurate insight

4.Customer segmentation with personalized insights

- - Understand the uniqueness of individual customer behavior. Timely customer interaction management assist you to continuously groom a customer from the first engagement

5.Advanced clustering by AI

- Find similar behavior patterns of customers and reveal hidden cluster by the power of AI modeling

6.Hints for better CRM performance

- Get multi-dimensional insights for boosting members activeness and spending and loyalty. Enhance promotion conversion rate and effectiveness.

7.Visual presentation of the customer journey

- Analytical customer relationship will be applied through the customers’ life-cycle, from acquisition, relationship growth, retention, and win-back. An easy and simple view of the customer journey to help you giving fast and accurate decisions.

8.Predictive analysis powered by machine learning and AI

- Predictive analysis application to achieve CRM objectives such as sales, marketing campaigns and customer services. It allows retailers to become proactive, anticipating outcome and behavior based upon the data instead of assumptions.

9.Monitor hidden warning signs and auto alert for a potential downturn

- It helps marketers to examine the present, highlight pain points and urge for actions. It helps uncover the most significant opportunities for building a stronger relationship with your customers

Why choosing the Chinetek Dashboard and AI Tools?

Not only a flexible tool but with built-in CRM marketing knowhow and intelligence
Its unified infrastructure enables broad data sources integration
Timely analytic results for better decision at an affordable cost
Cloud-based design allows data and insights to be delivered to key decision makers anywhere at any time, especially on any device.

Technology Voucher Programme (TVP) was launched in 2016 on a pilot basis to subsidies local small and medium enterprises (SMEs) in using technological services and solutions, including Big Data Services. Each eligible applicant will be granted a maximum $400,000 funding ceiling. For enquires please call 3421 2922 for more assistance.