LMS – The Most Powerful CRM System

Our Loyalty Management System (LMS) is aiming at retaining customers, rewarding them to visit more frequently to purchase more and keeping them informed with the latest reward program and promotion. The most powerful CRM tool for the Retail and Service Industry, combining member, bonus, gift, prepaid, cash coupon and discount management, accommodating various Card System including barcode card, magnetic card, smart card (mifare card) and rewrite card (also maned as rewritable card, visual card, printable card and thermal card).

Member Data Management Member Data Management
Instantly pull records for every member who interacts with your company, and view membership status, bonus balance, transaction history and more. Locate a record by information such as name, mobile or email address just by typing in the quick search box. You can also update member information online by accessing database on the web, so data is always up-to-date in your company.

  • Member Database
  • Member Survey
  • Member Search Engine
Member Status Management Member Status Management
Chasing down people to renew or upgrade their memberships can be time-consuming. LMS can help. You can automate membership renewals and upgrades by setting up different renewal policies and access rules for different membership levels, with no limits.

  • Expiry Date, User Configurable
  • Member Level, User Configurable
  • Automated Member Upgrade and Renewal
Bonus Point Management Bonus Point Management
Customize and configure your bonus point reward program’s design through membership tiers, levels, status, thresholds, referrals, and triggers. You can also set program instructions for accumulations, acceleration, reversals, and expiration of points. Create campaigns like Happy-hour bonus reward, Birthday-month bonus reward, Referral bonus reward, Visit bonus reward, and more!

  • Bonus Earning Formula, User Configurable
  • Special Happy-Hour Bonus Scheme
  • Special Birthday-Month Bonus Scheme
  • Special Friends Referral Bonus Scheme
  • Special Visit-and-Attendance Bonus Scheme
  • Bonus Point Expiration, User Configurable
Bonus_Gift_Cash_Coupon Management Gift Management
Tailor and design your gift redemption list from membership tiers, levels, status, thresholds and triggers. You can set redemption rules for points to redeem, redemption limits, and expiration of gift redemption. Moreover, create different gifts like Product, Digital Membership, E-coupon, E-cash, and so on…

  • Gift Category and Item Description Setting
  • Gift Inventory Management
  • Bonus Redemption for Gift
Reports Management Report and Analytics
Reporting used to be hard, but with LMS it’s easy. Monitor program activity and progress with over 10 standard reports covering a range of situations. Reports include member, spending, bonus, redemption, and specialized reports. Just filter what you want, and get an immediate view to your business.

  • Member Report
  • Spending Report
  • Gift Redemption Report
  • Top Spender Report
  • Bonus Balance Report
  • Demographic Summary Report
  • Active Members Report
  • Visit Frequency Categories Report
  • Spending Categories Report
  • Gift Ranking Report
Prepaid Management E-cash Management
LMS lets you accept prepaid to E-cash in your company, payments are immediately recorded in database. Depending on your prepaid settings, other actions can be triggered, such as rebating a fixed number of E-cash, or percentage sum based on prepaid amount. You can also set rebate rules for different membership levels.

  • Pre-Paid e-Cash Setting
  • Fixed Amount e-Rebate on Pre-Paid
  • Percentage Sum e-Rebate on Pre-Paid
  • Rebate Scheme based on Member Level
  • Rebate Scheme based on Pre-Paid Amount
E-coupon Management E-coupon Management
Manage your E-coupons including creation, distribution, activation, expiry. You can also set E-coupons as a gift to redeem, or to use directly through digital platform. They can be Cash E-coupon, Discount E-coupon, Birthday E-coupon, so on… Likewise, Batch issue of E-coupons allow you to offer reward and keep your members more loyal than ever!

  • Unlimited E-coupon Setting
  • Individual E-coupon Expiry
  • Batch Issue to Specific Members
  • E-coupon can be redeemed as Gift
E-stamp Management E-stamp Management
Tailor and design your gift redemption list from membership tiers, levels, status, thresholds and triggers. You can also set redemption rules for points to redeem, redemption limits, and expiration of gift redemption. Likewise, create gifts like Product, Digital Membership, E-coupon, E-cash, and so on…

  • E-stamp Earning Formula, User Configurable
  • 5 x Gift Redemption Level
  • Multi E-stamp Earning Scheme
Event Management Event Management
Cure the headaches of promoting your event, LMS helps simplify the administrative work, and lets you focus on creating a great event experience! Within a few minutes you can create one with an event description, and bonus point reward rules. You can also update member’s RSVP record, invitation status, attendance status etc…

  • User Define Event Categories & Description
  • Earn Bonus by Attending Events
  • Check-in & Check-out Events
  • Edit Invitation & RSVP Status
Complaint Management Complaint Management
Support users can access customer information anytime, anywhere to drive customer satisfaction and retention; Track cases directly by assigning, managing, and routing member support cases on LMS to ensure better visibility into case management.

  • Follow up Case under Each Member
  • Add-on New Comment on Existing Case
  • Complaint Category / Item Classification
  • Case Status Definition
  • Case Assignation to Specific User
  • Follow Up Case Indication upon User Login
Product Management Product Management
Tailor your bonus reward program’s scheme based on different product categories and product; set up diverse bonus rewards rules for accumulations, or acceleration on specific products and categories. You can also manage product information such as name and price online by accessing database on LMS.

  • User Define Product Code, Categories & Description
  • User Define Unit Price & Specific Bonus
  • User Define A % Discount of Promotion Item
  • User Define A Fixed Amount of Promotion Item
  • Bonus by Product Categories
  • Bonus by Product
Mall Management Mall Management
Design your bonus reward program’s scheme based on different shop categories and shop; set up diverse bonus rewards rules for accumulations, or acceleration on specific shops and categories. You can also manage shop information online by accessing database on LMS.

  • Shop Category Setting
  • Shop Setting
  • Shop Category Bonus Scheme
  • Shop Bonus Scheme

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