e-CRM

The era of Big Data presents both immense opportunities as well as huge challenges for businesses. Companies have access to greater volume of data, but the speed and variety of information requires tools capable of accurate analysis. That’s where we come in.

Our systems allow you to analyze data effectively so that you can make better business decisions, leading to greater operational efficiencies, lower costs and reduced risk.

• We help you capitalize on the trend of mobile usage by enabling you to capture data of customer behavior online through website analytic tools, EDM and SMS and to integrate this information with customer behavior in your physical stores.

• Since most customers today use smartphones and tablets to access information online, we can help you integrate your social media platforms with your CRM database to allow customers to check their member accounts online, while enabling you to better understand your customers’ needs.

• Mobile apps are fast emerging as customers’ preferred platform for accessing information on businesses. Using a mobile app, customers could search shop locations, maps, operation hours and FAQs with a click of a button.

Get more information on mobile apps in our Software section.

Facebook Iconfacebook like button