科技券懶人包!3招教你輕鬆申請!

科技券早於2016年11月推出,旨在資助本地中小企業使用科技服務。計劃推出兩年多,有客戶反映申請過程繁複,亦有人話申請比想像中簡單,一個月內就能取得資金!其實計劃推出已經一段時間,一開始時創新科技署被炮轟審核時間過長,如今已經改善不少,只要文件交齊一般3個月內就能獲批,快則一個月。今日推出懶人包,教大家輕鬆申請科技券!

首先總結一下申請的重點。企業在提交申請時在本港有實質業務運作,最多獲批三個項目,合共獲發最多20萬, 2:1 的配對方式,企業要負擔不少於總成本三分之一。資助可用於科技顧問服務,購置設備、軟件及科技服務方案。簡單來說, 申請科技券分為3個步驟,

A索取報價

B遞交申請表及所需資料

C科技券委員會審批

如何成功獲批?下面總結一些重點供大家參考!

文件要齊!Back & Forth 最花時間!

政府會針對每份申請進行內部會議,而這些會議次數並不頻繁,如果出現文件不齊、資料錯漏等情況,創科局不會第一時間通知,企業要等到申請被拒後才能補交文件,但等待政府回覆又需要時間,如此企業與政府一來一回極度消耗時間。所以,各位一定要準備好所有資料先好遞交申請!

創科局近期改善審核流程,加快了審批時間,早前承諾了將會放寬科技券申請限制,現時一般兩三個月便獲批。需提交的文件,包括商業登記署表格、業務運作證明文件、報價單等,詳情可點擊此處

科技券原則:價低者得

政府採購過程之中的採用價低者得原則,價錢最低者容易中標,建議各位申請時亦優先選擇最低價錢的供應商。否則,要向政府解釋原因,要清楚說明你心儀的供應商,服務與其他有何不同,以及對你的業務有什麼重要幫助,理據必須充份和合理,政府才會採納。但如此一來,申請時間會延長,因為政府可能要花額外時間審視你的請求,或者優先處理其他的申請。

最難是獲得報價

為避免出現圍標情況,政府要求申請者向供應商索取報價,而且必須「貨比三家」。

簡單來說,總值低於5萬港元,申請企業須取得至少兩間供應商的書面報價;總值超過5萬港元但30萬以下,申請企業須取得三間供應商書面報價;超過30萬的更加要找到最少五間供應商的書面報價。

在此申請者會遇到兩大難題,首先是如何獲得足夠數量的報價? 既然申請的是有關科技的資金,有些技術在香港實在非常少有,如醫療的手術機械,供應商幾隻手指已經數完。有些技術甚至只有一家供應商,如八達通。遇上這情況並非不能申請,但必須要清楚說明不能提供足夠報價單的原因。同樣地,申請時間有機會延長。

如果是一些比較普及的科技,如紡織機器,零售、CRM系統等等技術,亦不要以為能夠輕鬆獲得報價。在邀請報價時,要確保簽署「誠信條款」及「反圍標條款」,當服務供應商意識到你是科技券申請者時,容易聯想到自己可能是「陪跑」,根本不會獲得生意,便不願意提供報價。

解決方法就唯有靠大家多花心機和誠意。有其他供應商和我們分享,客戶聯絡他們時從頭到尾都只想要一份報價,對demo、會議毫不關心,亦不願意多花時間,目的如此明顯當然不樂意提供報價。

提交申請後,將由科技券委員會審批,合資格的申請者將交予創新科技署審批撥款。服務供應者有否不良紀錄亦是審批主要因素,建議小心選擇供應商及申請的人士,以及查看一下紀綠和背景資料。獲批資金後,要注意所有開支、支票,付款人都必須與申請企業企業的名稱相同,所有帳目會由註冊獨立審計師進行審計,即是俗稱的AUDIT,付款必須好好保存。申請科技券不難,如果沒有踩中以上問題,便能夠輕鬆獲得資助。踩中,亦無妨,只要清楚解釋理由一般亦能四、五個月內獲批。

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How Retail Benefit from the Onset of 5G Mobile App?

We expect 5G is going to create millions of jobs worldwide. While all industries will benefit from the onset of 5G mobile app, the retail will significantly receive 5G advantages. If you want to know how 5G is greater than 4G, click here. Let us take a look at how 5G shape the retail mobile app.

5G Mobile App better Support IOT

IOT (Internet of Things) is the network of devices which allows electronics, software, vehicles actuators and etc to connect and exchange data. For example, the connection between Smartphone with the shop’s auto scanning and payment devices is a performance of IOT. In western, some supermarkets are deploying IOT. Customer automated checkouts and pay via Smartphone. No more lineup and waiting.

IOT requires better network, currently, 4G is barely handling it. 5G saves the situation, by providing a faster and stable condition.

Better Promote AR/VR

Augmented Reality (AR) is emerging in mobile app. It delivers satisfied shopping experience through visual engagement. AR enriches the diversity of mobile app. It allows accessible 2-way interaction which eliminates traditional one-way engagement mechanisms such as SMS, email, TV advertising.  AR is making shopping 10 times fun while offering possibilities and imagination to engage users. Customers can try on things with the AR function in app.

The success of AR relies on the mobile network. Poor connection and latency badly influence the shopping experience. AR/VR will go main-stream with the help of 5G mobile app.

There will be some challenges associated with the implementation of 5G mobile app, security for once. Still, 5G trends are unstoppable because it surpasses 4G a lot. It overhauls the retail and mobile app. The development of apps needs to adjust to fit in the revolution.

Other articles:

How is 5G Mobile App greater than 4G?

4 Loyalty App Examples in F&B

How Loyalty App Help your Business?

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6 Mobile Apps Development Trends in 2019

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How is 5G Mobile App greater than 4G?

We are entering a new age of 5g technological revolution. Only one second, millions of data would have transmitted from your server to millions of connected phones in the world. 5G make it all possible. 5G is overhauling the whole retail industry. We need to prepare ourselves to welcome the era of 5G mobile app. But first, we must understand the power of 5G. In this article, we will focus on how different 5G is from 4G.

Faster 5G Mobile App

Higher download and upload speed is accessible with 5G technology. It will be easier to download app, movies, games. How fast? Take a 2 hours 4K resolution video an example, 3G need 3.4 hours to finish downloading, 4G need 7.3 minutes, 5G takes only 4.4 seconds. The trend of 5G is unstoppable.

We are not just talking about the transfer of files. Money transmission is also benefited from fast browsing speed. Thereby, mobile payment is faster and more efficient. Good news for retail mobile app.

Lower Latency

Latency means the waiting time for app to respond to user’s action. Sometimes when you click a button on app, it takes like forever to load the next stage. It’s very annoying and badly influences the shopping experience. Due to the 5G mobile app, the response time to react prompt becomes more immediate. AR technology, Chatbot and etc are higher retail technology which requires advanced network and devices to support. 5G mobile app took care of that by providing a more stable and efficient frame. It’s ready for future mobile development.

5G Mobile App bring Better User Experience

Clarity is one of the advantages of 5G mobile app. It delivers greater capacity (1000 times capacity of 4G), higher resolution. It offers consistent connectivity, all the connections can share and work together. More important, it brings lower battery consumption.  In other words, 5G mobile app fixed lots of 4G problems like the capacity and battery. It greatly increases the user experience.

According to HIS Economics, 5G mobile app will generate an enormous amount of revenue. They predicted $12.3 USD Trillion globally will be unleashed. Retail industry will be benefited the most. To welcome the new mobile revolution, the development of the retail mobile app is inevitable.

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How AI is used in Retail Mobile Apps?

Prediction and machine learning are the major developing skills of AI.  Due to technology growth, AI became cheaper and more accessible. Thereby, AI has been applied in some of the retail mobile apps.

AI is like any other technologies, it serves human, especially the retail and service. AI is about pattern recognition, it recognizes and analyzes patterns in data. It brings insight to help us in making a better decision. How? Let us show you.

Productivity Retail Mobile Apps

Google’s “G Suite” and Microsoft Office 365 are deploying AI to streamline and create efficiencies, which are good examples to explain how productivity app helps business.

They have developed a mobile app to help users to access auto-generated responses for email replies. It greatly replaces traditional human efforts. The app called Smart Reply.  Now, more than 10 percent of all replies on mobile are using Smart Reply.

On the other hand, Microsoft is working on AI technology- Office Graph and Delve. Office Graph is the underlying system which collects data about significant interactions between users and objects (such as documents or other content). Delve helps users to cut through the clutter of information and view the things most relevant data and graphic. These mobile apps assist users to better understand the customers, which allow them to make a better business move.

Chatbots in Retail Mobile Apps

The application of Chatbots has been increasing. It benefits the customer support industry the most. The success of Chatbots relies on machine learning and natural language processing (NLP – where computers can process text as humans). Chatbots provide a fast and accurate response, which deliver more satisfied customer services to customers. It is expected to replace the manpower and provide 7X24 services.

Chatbot generates useful data during the interaction. It helps companies improve their services and understand customers’ need. When users ask questions that Chatbot doesn’t include, developers can realize what new features they need to add into Chatbot.

Speech Recognition

Speech Recognition is the ability to automatically and accurately recognize human speech. We all familiar with this technology, the best example are Siri! Google is making their speech recognition API public so that developers can access it and use it as a basis for their own mobile apps. Sensory (an AI company) provides firms such as banks with advanced data security. Sensory offers face and voice biometric recognition, essential for apps with sensitive security requirements. It can be used in retail mobile apps to secure a safety consume process.

AI is the key area for future technology, which is beneficial for retail and service. AI can be applied in retail mobile apps to bring insight to help business to retain customers. It is the next stage of the mobile app.

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Mobile App-什麼是Chatbot?

什麼是Chatbot? Chatbot 即是聊天機器人,並且輕易地能結合(Mobile App)之中。它是一項AI技術,以人工智慧代替人力提供即時的回應以滿足客戶服務。用戶可以24小時獲得即時、準確而且貼心的客戶服務。現今機械公式化單向式的回應不能滿足客戶的需求, 客戶更渴求人性化的互動。所以我們經常見到網民如何「調戲」Siri這類人工智慧。Chatbot允許雙向豐富的互動,有助品牌與客戶間建立忠誠關係(customer loyalty)。


(Mobile App)不斷學習的Chatbot

Chatbot 有什麼好處? 它能提升客戶服務質素,預計未來更可以取代人力提供7X24的服務,減輕人手的負擔,能有效解決人手緊張的問題。

Chatbot 並不只是一個客戶溝通渠道,在互動的過程中會產生有用的數據,有助企業改善他們的服務及了解客戶的需要,打造一個更完整的Customer Profile。當用戶提出 Chatbot 未有包含的問題,開發者就能意識到需要為Chatbot 加入甚麼新功能。而且,從用戶的問題中亦能夠分析一些字眼的出現的頻率,有助了解流行的趨勢和市場的變化。

Chatbot會不斷學習及進步,提供更貼心的互動。聰明的Chatbot更能分析用戶過往的記錄推測客戶的喜好,為他們提供準確的答案及個人化的推廣。當累積一定數據,Chatbot會變得越來越聰明。

Chatbot將成為Mobile App及CRM的未來趨勢,目前已經應用於零售及服務業中,香港亦不缺企業實裝或者開發這項技術。以下舉一個例子。

(Mobile App) 港鐵基哥

港鐵 App 新增的 Chatbot 互動查詢功能,已於去年實裝。只要下載MTR Mobile app,在主頁下方就可見到一個機械人圖像基哥。使用方法簡單,用家只需輸入目的地名,即可看到推薦的港鐵車站、出口、建議路線及地圖路線指引等資料。

Chatbot 基哥除了為用家帶來點對點路線資料,還會在服務中帶來小互動,還懂得使用Emoji,像真人一樣十分有趣。

mobile app
雖然未能回答所有問題,但人工智慧能不斷學習成長,日後能提供更多的答案。

在「一人一手機」年代裡,首要受惠於Chatbot技術的自然是Mobile App。Chatbot令消費者得到更快速的解決方案及更豐富的互動,有助提高品牌意識。有賴於Mobile App的成熟發展及成本下降,預計能輕鬆應付及結合Chatbot這人工智慧。如果還沒有Mobile App,事不宜遲了!否則你可能會被淘汰。

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